FAQ
Straight answers to common solar questions
Short, plain replies on installation, service, pool heating and more. If yours isn't here, just ask and we'll reply within two business days.
General questions
The basics
Often, but not always. It depends on your roof, shade and how you use power. We'll tell you plainly after a visit.
It varies with size, roof type and equipment. We give an itemised written quote after seeing your home, never a guess over the phone.
No. We stay local so we can reach you quickly after the install. See the service area for the eight towns we cover.
Only with a battery. Panels alone switch off during an outage for safety. We can add storage so key circuits stay on.
A well-kept system can be a selling point. We give you paperwork and monitoring details to pass on to the new owner.
Installation and service
Installing and looking after your system
Most homes take one to three days on the roof once permits are approved. Permitting and utility approval take a few weeks.
Our own crew. We don't pass your job to unknown subcontractors. Read more on our licensing guarantee.
Yes. We regularly diagnose and repair systems we didn't install, including inverters and monitoring problems.
Usually. We check your inverter, wiring and panel first, then explain the options that suit your setup.
Call us before the roofers start. We remove the panels, store them safely and reinstall them once the roof is done.
No. It gives a realistic range. We confirm the final price in writing after a site visit.
Pool and water heating
Heating water with the sun
Your pool pump sends water through collectors on the roof, where the sun warms it before it returns to the pool.
It depends on the pool size, collector area and shade. We estimate this on the visit and explain what to expect.
Very little. We recommend an occasional check of valves, seals and the roof fixings to keep things running well.
Often, yes. We diagnose the fault first and tell you whether a repair or a replacement makes more sense.
Lukewarm water, odd noises, visible leaks or a sudden jump in your energy bill are good reasons to book a check.
Still have a question?
Send us a message and a real person will reply within two business days.